FAQS FOR LITEVAK | Tineco Official Site

After a two-year warranty, who should I call for help if there is a quality problem with my machine?

Please don't worry about it. Tineco customer service will provide the troubleshooting and help you identify the issue. You could buy accessories or replacement parts on Amazon or Tineco official website.

How do I claim warranty, if there's quality problem?

Please find 'Claim My Warranty' on Tineco official website: https://www.tineco.com/support/process-a-warranty/ClaimMyWarranty. Please feel free to contact Tineco customer service if you have any questions about it.

What does warranty include?

Tineco provides 2-year warranty against original defects in material and workmanship, when used for private household purposes in accordance with the Tineco Instruction Manual.

What is Tineco's warranty policy?

Applies to purchases made from authorized retailers of Tineco, we provide 2-year limited warranty for whole units, 1 year limited warranty for battery and other motorized components you purchased separately.

How often does the dustbin need to be emptied?

Generally, we recommend you to empty the the dustbin before it reaches the "MAX" line.

How do I empty the dustbin?

After stopping the machine, open the handle and slide forward, the filter element is automatically cleaned, and the bottom cover of the dust bucket is automatically opened to pour out the dirt.

How does the 2-year warranty work?

All Tineco machines have a 2-year warranty against original defects in material and workmanship when used for private household purposes in accordance with the Tineco Instruction Manual. To get started with a warranty, please follow the following steps:
1. Contact Tineco Customer Support by emailing support@tineco.com and provide the your name, email, shipping address, proof of purchase, and the details of your warranty issue.
2. Customer Service will issue out a return label for the part that needs to be replaced.
3. You can print the label out and send the part back at your convenience.
4. Once received, a replacement will be sent out at that time.

How long should I charge the battery?

Before your first use, please charge the appliance for 3-4 hours. The PURE ONE S4 has the battery protection function which allows it to stop charging once it reaches full capacity. If you do not use your vacuum for long periods of time, we recommend keeping the battery charged to at least 50% once every 3 months.